Posted March 20, 2017 by Dian Raval in Gaming

How To Deal With PS4 WS-37397-9 Error


I’ve noticed that the most recurring concern in our local PlayStation community is about the dreaded WS-37397-9 error. We’re here to help you learn more about the nature of the error as well provide some tried and tested methods to deal with it.

What in the actual hell is this WS-37397-9 error?


The WS-37397-9 error is most commonly associated with IPs that Sony Entertainment Network(SEN) has banned. Due to numerous successful hacking attempts at their network, SEN has started aggressively banning  IPs that shows suspicious activity.

Why am I getting this error?

Chances are, it isn’t your fault that your IP is banned from accessing SEN. Most ISP use Carrier Grade NAT types (CGNAT) — a technique that allows them to crams dozens of users under one IP. All that user activity crammed under one address causes it to get flagged by SEN and blacklisted.

How in the world do I fix it?

There hasn’t been any reported case of IP’s getting unbanned, but there are a couple easy enough workarounds that you can try. Bear in mind that these aren’t guaranteed to work; what might have worked for others doesn’t necessarily mean it’ll work for you.

FOR Line Connections:

Start with rebooting your modem. Keeping your modem off for at least 15 seconds cause it to reassign a new IP, possibly one that hasn’t yet been banned by SEN. You can also try to manually switch your primary DNS to and your Secondary DNS to as this seemed to have work for some users. You can also try forwarding the PlayStation Network’s ports(look it up) or set your PS4’s IP to DMZ (look up how to do these as it’s different for every router model). The most permanent possible fix I can recommend is to request a static IP address from your ISP which is usually a paid-for privilege albeit one time only.

FOR Moblie Data:

Load up the PlayStation Store’s website in your phone’s browser. If what you see is somewhere along the lines of “Site Not Available”, turn your data off for at least 10 seconds then turn it back on and reload the site. Keep repeating this until the PlayStation Store finally loads in your phone’s browser. The PlayStation Store working in the browser also means the PlayStation Network will work in your console. This is the most effective workaround so far. Alternately, you can toggle your airplane mode on and off or switch your phone down to a 3G only setting in case the first method ends up not working for you.

If the above fixes don’t work, then your shit out of luck. You can’t really request a static IP for your mobile data, it just doesn’t work that way. Consider switching networks. The 1GB consumable data deals from both Smart and Globe seems to work the best and is actually good enough to take your game online, provided you’ve got a good 4G signal.

As I’ve mentioned, there is no guaranteed fix for this error, and it also seems to be different for everybody, but hopefully these general tips will work for most of you and at the very least, give the rest insight on the nature of this error. Hopefully, Sony finally addresses this issue and possibly make adjustments in their security measures to address it.

If you think you’ve got better alternatives to these methods, feel free to let us know by leaving a comment below.


Dian Raval

Dian is a writer for Flipgeeks who, in his spare time, stares at a wall in his basement. If you'd like to discuss music, video games, or the infinite wisdom of concrete, follow him on twitter @iburnandfume or subscribe to his YouTube channel @iburnandfume. He's pretty much iburnandfume in everything. Apparently he... burns and fumes.